Starting early is key! It’s suggested to begin integrating anti-aging ingredients into your skincare regimen during your 20s and 30s, before noticeable wrinkles set in.

At Contro, individuals aged 18 and above have the opportunity to engage in a virtual discussion with one of our Partner Doctors to receive prescribed treatment conveniently delivered to them.

It’s important to recognize that our Partner Doctors are unable to provide treatment to pregnant or breastfeeding individuals due to potential conflicts with the medication. They also maintain the authority to decline treatment based on their professional medical expertise and ethical considerations.

All customers will pay our R150 service fee each month.

Cash customers will additionally be charged for the cost of their prescribed medication each month. The price of hair loss treatment can vary and will depend on which medication and strength your assigned Partner Doctor prescribes you. The total subscription cost for cash customers is between R300 – R540 p/m depending on your prescribed medication.

The total subscription cost for medical aid customers is R150 p/m.

No, Contro’s service offering does not replace your primary doctor. We save you time and money by offering you a supplementary online delivery and subscription service, and therefore your assigned Partner Doctor does not replace your primary doctor or GP, and is not responsible for your ongoing primary care.

Yes, but only for your medication costs. Medical aid customers are still required to pay our service fees. We are working hard to get the medical aids to cover this fee.

Our Partner Pharmacy will claim your medication with your medical aid scheme. If your claim is unsuccessful we will reach out to you and confirm you are happy to pay privately for your medication instead.

Please note, that many medical aids consider this medication ‘aesthetic’ rather than ‘essential’, and may therefore not cover your prescribed medication. If you are unsure whether your medical aid scheme will cover your prescribed medication, or allow you to use your savings to pay for your prescribed medication, please contact your provider.

Our Partner Doctors offer consultations Monday – Friday excluding public holidays. We aim to offer you a consultation within 2 business days.

After a successful consultation, your assigned Partner Doctor will produce a prescription for your prescribed medication which is sent electronically to our Partner Pharmacy. Our Partner Pharmacy will contact you telephonically to confirm your details and delivery address and will make a claim on your behalf if you have provided medical aid details.

Their pharmacy team will prepare and despatch your medication to your chosen delivery address. Once your order has been despatched, delivery time is 1-3 business days.

You will receive an SMS from our Partner Pharmacy to notify you that your medication has been despatched. This will contain a tracking number that will allow you to track your medication with the applicable courier service here.

Please note, that you cannot change your delivery address once payment has been processed and your prescription has been sent to our Partner Pharmacy for processing.